Customer Service Representative - State Farm Agent Team Member
Full Time • Waldorf
Responsive recruiter
Benefits:
- Licensing paid by agency
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
ABOUT OUR AGENCY:
Our agency opened in July 2000 and has grown to a team of nine across two office locations. Before becoming an agent, I worked with State Farm in the claims department, which gave me valuable insight into how important the right coverage and guidance can be for customers when they need it most.
I’m a graduate of the University of Maryland and take pride in staying connected with the communities we serve. Our team is actively involved in a variety of local initiatives, including the annual Torch Run, Shop with a Cop, food bank support, local high school sporting events, and community golf tournaments. Giving back is an important part of our agency’s mission.
We offer health, vision, and dental benefits, a 401(k), PTO and paid holidays, free snacks and coffee in the office, and a strong focus on both personal and professional development.
Our motto is “friendly but professional.” The culture in our office is laid back, positive, and close-knit. We enjoy working together and supporting each other’s success. We’re looking for someone with great personality and energy—someone who is friendly, professional, and enjoys being part of a team that values strong relationships and great service.
ROLE DESCRIPTION:
Our agency opened in July 2000 and has grown to a team of nine across two office locations. Before becoming an agent, I worked with State Farm in the claims department, which gave me valuable insight into how important the right coverage and guidance can be for customers when they need it most.
I’m a graduate of the University of Maryland and take pride in staying connected with the communities we serve. Our team is actively involved in a variety of local initiatives, including the annual Torch Run, Shop with a Cop, food bank support, local high school sporting events, and community golf tournaments. Giving back is an important part of our agency’s mission.
We offer health, vision, and dental benefits, a 401(k), PTO and paid holidays, free snacks and coffee in the office, and a strong focus on both personal and professional development.
Our motto is “friendly but professional.” The culture in our office is laid back, positive, and close-knit. We enjoy working together and supporting each other’s success. We’re looking for someone with great personality and energy—someone who is friendly, professional, and enjoys being part of a team that values strong relationships and great service.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jane Staples - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $60,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Jane Staples - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Waldorf, and now our second location is located in Upper Marlboro.
- I have been a State Farm agent since 2000.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none